Last updated September 1, 2026
Refund Policy
UPCdeal sells digital products that are allocated and delivered electronically after payment confirmation. This policy explains when a refund may be available and how to request one.
When a refund may be available
We will review a full or partial refund request when:
- payment is captured but delivery fails and we cannot provide the purchased UPC file;
- there is a duplicate charge for the same order;
- the delivered quantity is lower than the quantity paid for and we cannot correct it; or
- the delivered file is materially different from the order or cannot be accessed because of an issue on our service.
When a refund is generally unavailable
Because UPC codes are unique digital items allocated to an order, a change of mind after successful delivery is generally not eligible for a refund. A refund is also generally unavailable when the correct codes were delivered but a third-party marketplace, category, brand, or account does not accept them. Marketplace requirements can change and acceptance is not guaranteed.
Cancellation
An unpaid order may be abandoned without charge. A cancellation request must be made within 2 calendar days of placing the order. Once payment is confirmed and the digital product has been allocated or delivered, cancellation is subject to the eligibility rules above.
How to request a refund
Email [email protected] within 2 calendar days of payment or delivery. Include your order number, account email, payment reference, and a clear description of the issue. Do not send card numbers, CVV codes, passwords, PINs, or OTPs.
We may ask for reasonable evidence needed to verify the order and delivery issue. Submitting a request does not automatically guarantee approval.
Review and resolution
We first verify payment, allocation, and delivery records. Depending on the issue, we may restore access, correct the delivered quantity, replace an inaccessible file, or approve a full or partial refund. We will communicate the outcome to the email associated with the order.
Refund processing
If a refund is approved, we aim to initiate it within 2 business days after approval. Approved refunds are sent to the original payment method through Razorpay or PayPal. Provider and banking timelines apply after a refund is initiated. Razorpay normal refunds commonly take 7-10 working days to appear; PayPal and card-issuer timing may vary by country and funding method.
Payment-provider and legal rights
This policy does not limit rights that cannot be waived under applicable law. Eligible PayPal transactions may also be covered by PayPal Buyer Protection, and payment-provider or card-issuer dispute rules may apply. If those rules conflict with this policy, the applicable mandatory law or provider decision controls.
Contact
Refund questions can be sent to [email protected]. For faster review, contact us before opening multiple requests for the same payment.
Business contact address: UPCdeal, 24, Madhuram Arcade, Dindoli, Surat, Gujarat 394210, India.